Data Protection Notice And Call Recording Policy

Call Recording Policy

Bandvulc operates a telephone system within its Conti360°Fleet Services Tyre Support contact centre (TSU), which is capable of recording telephone conversations. This standard practice allows the recording of telephone calls for quality monitoring, training and compliance purposes. All calls handled by the TSU will be recorded and retained for a period of six months.  Calls are encrypted and stored on a secure server.  These recordings will only be used for the purposes specified within this policy by approved and trained personnel.

Purpose

  • In order to maintain high standards, calls are recorded.  Under normal circumstances, a call will not be retrieved or monitored unless an investigation is required following a complaint.
  • Management spot checks are carried out to ensure compliance with procedures and service levels and coaching / training sessions are carried out with call handlers to further improve our responses.
  • In rare cases the prevention or detection of crime.

Collection of Information

Due to the nature of our business, personal data that is collected is minimal.  We will however ensure that it is relevant and only used for the purpose stated.  It will be processed fairly and lawfully in accordance with the GDPR Guidelines 2018.

Call Access

Only people with the appropriate authority can access calls via an authenticated password.  Calls will only be played back within a secure and confidential environment and will not be played/transferred outside of the organisation

Callers have the right to listen to or have copies made of their own call.  Such access requests need to be submitted to the Company Data Controller.

Recording and Processing Data

Bandvulc Tyres Ltd. stores personal data relating to users of its website if consent for this has been given or if it is necessary for the performance of a contract to which the data subject is party or in order to take steps at his request prior to entering into a contract. The only data that is stored relates to the date and time of the visit, the pages visited, cursor use on the website, the page functions used, and the website from which the user accessed Continental’s website. The IP address is transmitted anonymously and is only used to assign a geographical location at the city level. Bandvulc Tyres Ltd. uses this information to measure website activity, to produce statistics, to provide and to improve the services and information provided via the websites.

Personal user data is solely used to process inquiries within the context of the consent granted or in compliance with respective data protection regulations. Based on legal requirements, Bandvulc Tyres Ltd. has enforced global, uniform, and internal Data Protection Rules regulating the protection of your personal data (Binding Corporate Rules (PDF, 262.5 KB)).

Bandvulc Tyres Ltd. stores data entered into this website such as name, company, email, address and telephone only for the purpose of communicating personally with you. The data is stored and used solely for the purpose of processing your inquiry/concern/participation. Your data is deleted once processing of your inquiry/concern/participation has concluded, provided that this deletion does not conflict with any statutory duties to retain records.

The Data Subject’s Rights

Please note that, as a data subject, pursuant to the EU General Data Protection Regulation (EU GDPR), you have the following rights in connection with the processing of your personal data (Information rights under Article 13 and Article 14 EU GDPR):

  • Right of access under Article 15 EU GDPR;
  • Right to rectification under Article 16 EU GDPR;
  • Right to erasure under Article 17 EU GDPR;
  • Right to restriction of processing under Article 18 EU GDPR;
  • Right to data portability under 20 EU GDPR.

If you have questions about this, please contact our data protection supervisor by e-mail at: dataprotection@bandvulc.co.uk

In accordance with Article 21 EU GDPR, you have the right to withdraw your consent to the collection, processing, storage and use of your personal data at any time. Consent must be withdrawn by writing to Bandvulc Tyres Ltd., Gillard Way, Lee Mill Industrial Estate, Ivybridge, Devon, PL21 9LN, United Kingdom or by sending an e mail to dataprotection@bandvulc.co.uk

You can always contact our data protection officers in writing (including by e-mail) with questions or complaints. E-mail: dataprotection@bandvulc.co.uk You can also contact the appropriate data protection authorities, if available.

Protection of Stored Data:

Bandvulc Tyres Ltd. use technical and organisational security measures to protect the personal data provided by you from manipulation, loss, destruction or from being accessed by unauthorised persons. The security measures are continually improved and adapted in accordance with the latest technology. Data provided that is unencrypted could potentially be viewed by third parties. For this reason, Bandvulc Tyres Ltd. would like to point out that, with regard to data transmission over the Internet (e.g. by email) secure transfer cannot be guaranteed. Sensitive data should therefore either not be transmitted at all or only via a secure connection (SSL). If you access pages and files and are then asked to enter personal data, please note that the transmission of such data via the Internet may not be secure and that there is a risk that it may be viewed and manipulated by unauthorised persons.

Cookies

When you visit this website, information can be stored on your computer in the form of “cookies”. Such cookies are used solely to ensure operation of the websites. Other cookies are only created based on your consent (see cookie policy). You can also choose not to accept cookies in your browser settings. Please note, however, that you may not be able to fully use several functions of this website if you do so.

Google Analytics:

This website uses Google Analytics, a web analysis tool from Google Inc. (“Google”). Google Analytics uses cookies, which are text files that are stored on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of these websites will be transmitted to and stored on a Google server in the USA.

In case of activation of the IP address anonymisation, Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. This website uses active IP anonymisation. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website provider and providing other services associated with website activity and internet usage to the website provider.

Google will not associate your IP address with any other data held by Google. Cookies on this site are used only on the basis of your consent.

In such case, the Privacy Policy of Google applies and is available on the following link Google Privacy & Terms Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available at Google Analytics Opt-out Browser Add-on

IFraming:

We embed videos via iFraming on our website. External content from third-party websites can be embedded and displayed in defined areas on our website via iFraming.

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