Driving Customer Service To Another Level
Implementing and improving excellent customer service is a continuous process and no company can afford to stand still in looking forward, a leading tyre retreading firm has warned.
Bandvulc Fleet Management (BVPlus+), the largest arm of the Bandvulc Group, has extended its contract with truck hire specialists BRS to 2018.
Corby Goodall, Business Development Director of Bandvulc, said the extended partnership meant the two companies could maintain and develop the excellent working platform already in place. “When the relationship has been as long as ours with BRS we must continue to develop new, innovative ideas in order to keep it fresh”, adds Corby.
“When it comes to customer service, no company should ever rest on its laurels when it comes to delivering quality. Relationships between organisations now go deeper than individual people and these days we are trading and developing on multiple levels which is positive for all concerned. The new era of integration is well underway”, he concludes.
Paul Welch, BRS National Fleet Manager, said: “We have an excellent working relationship with BVPlus+. Bandvulc is a firm that delivers positive service levels to us in regard to product excellence and LGV tyre management. We need to however continue to challenge the status quo and, in conjunction with BVPlus+, drive new ideas and processes to improve our customer service levels. By driving improvements in the service delivered to BRS we in turn can mirror these improvements in our own standards and service levels.”